{"id":8370,"date":"2025-05-02T13:18:59","date_gmt":"2025-05-02T17:18:59","guid":{"rendered":"https:\/\/skippingstone.com\/?page_id=8370"},"modified":"2025-05-02T13:26:47","modified_gmt":"2025-05-02T17:26:47","slug":"reducing-utility-customer-bad-debt","status":"publish","type":"page","link":"https:\/\/skippingstone.com\/index.php\/reducing-utility-customer-bad-debt\/","title":{"rendered":"Reducing Utility Customer Bad Debt"},"content":{"rendered":"<div id='av-layout-grid-1'  class='av-layout-grid-container av-m8ghnya5-f3140b5e7aab3009aa39db2b27d11e3a entry-content-wrapper footer_color av-flex-cells  avia-builder-el-0  el_before_av_layout_row  avia-builder-el-first   container_wrap sidebar_right'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m8ghn5fn-c6ce35a57f49515a33ce49c3915e2aca\">\n.flex_cell.av-m8ghn5fn-c6ce35a57f49515a33ce49c3915e2aca{\nvertical-align:top;\n}\n.responsive #top #wrap_all .flex_cell.av-m8ghn5fn-c6ce35a57f49515a33ce49c3915e2aca{\npadding:20px 20px 20px 20px !important;\n}\n<\/style>\n<div class='flex_cell av-m8ghn5fn-c6ce35a57f49515a33ce49c3915e2aca av-gridrow-cell av_one_full no_margin  avia-builder-el-1  avia-builder-el-no-sibling  content-align-top'  ><div class='flex_cell_inner'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m8ghmsiy-e979b7e21929a73dbfeda35bc4bcd0de\">\n#top .av_textblock_section.av-m8ghmsiy-e979b7e21929a73dbfeda35bc4bcd0de .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-m8ghmsiy-e979b7e21929a73dbfeda35bc4bcd0de '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h3 style=\"text-align: center;\"><em>A New Method to Reduce Utility Customer Bad Debt<\/em><\/h3>\n<\/div><\/section>\n<\/div><\/div>\n<\/div>\n<div id='av-layout-grid-2'  class='av-layout-grid-container av-276da5-dedf2b61dfb162d8135b77a9332d4599 entry-content-wrapper main_color av-flex-cells  avia-builder-el-3  el_after_av_layout_row  avia-builder-el-last  grid-row-not-first  container_wrap sidebar_right'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lux2d7i0-a34c11e5d582aa57ca4d786acc849d59\">\n.flex_cell.av-lux2d7i0-a34c11e5d582aa57ca4d786acc849d59{\nvertical-align:top;\n}\n.responsive #top #wrap_all .flex_cell.av-lux2d7i0-a34c11e5d582aa57ca4d786acc849d59{\npadding:10px 30px 30px 100px !important;\n}\n<\/style>\n<div class='flex_cell av-lux2d7i0-a34c11e5d582aa57ca4d786acc849d59 av-gridrow-cell av_one_half no_margin  avia-builder-el-4  el_before_av_cell_one_half  avia-builder-el-first  content-align-top'  ><div class='flex_cell_inner'><section  class='av_textblock_section av-lux292hf-b0bd7344e1b5415c6f05d12aff1d50ca '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h4 style=\"text-align: center;\"><em>Improve Financial Results &amp; Customer Satisfaction<\/em><\/h4>\n<p>Electric and gas utilities had arrearages of $32 billion at the end of 2020, with as many as 20% of households behind on utility payments.<\/p>\n<p><em>The current approaches for managing customer debt are inadequate.<\/em><\/p>\n<p>In their latest whitepaper, SmartMeasures Co-founder Libby Dale and Andy Zetland, SVP Business Development, outline the problem and introduce how utilities can leverage AI as a managed service to use existing customer data to alleviate their bad debt problems.<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lux292hf-4e64dd08348fa36629a5dec9f7774e1a\">\n#top .av_textblock_section.av-lux292hf-4e64dd08348fa36629a5dec9f7774e1a .avia_textblock{\nfont-size:18px;\ncolor:#1b3e6f;\n}\n<\/style>\n<section  class='av_textblock_section av-lux292hf-4e64dd08348fa36629a5dec9f7774e1a '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-8375 size-full\" src=\"https:\/\/skippingstone.com\/wp-content\/uploads\/2025\/05\/Bad_Debt_White_Paper_SmartMeasures-cover.png\" alt=\"Bad_Debt_White_Paper_SmartMeasures \" width=\"500\" height=\"643\" srcset=\"https:\/\/skippingstone.com\/wp-content\/uploads\/2025\/05\/Bad_Debt_White_Paper_SmartMeasures-cover.png 500w, https:\/\/skippingstone.com\/wp-content\/uploads\/2025\/05\/Bad_Debt_White_Paper_SmartMeasures-cover-233x300.png 233w, https:\/\/skippingstone.com\/wp-content\/uploads\/2025\/05\/Bad_Debt_White_Paper_SmartMeasures-cover-450x579.png 450w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/p>\n<\/div><\/section><\/p>\n<\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lux2dwee-1e9c80e0b976865f350daf64ad8a294a\">\n.flex_cell.av-lux2dwee-1e9c80e0b976865f350daf64ad8a294a{\nvertical-align:top;\n}\n.responsive #top #wrap_all .flex_cell.av-lux2dwee-1e9c80e0b976865f350daf64ad8a294a{\npadding:10px 100px 30px 80px !important;\n}\n<\/style>\n<div class='flex_cell av-lux2dwee-1e9c80e0b976865f350daf64ad8a294a av-gridrow-cell av_one_half no_margin  avia-builder-el-7  el_after_av_cell_one_half  avia-builder-el-last  content-align-top'  ><div class='flex_cell_inner'><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lux2b1ey-6afc171cf341324337196e97c6974240\">\n#top .av_textblock_section.av-lux2b1ey-6afc171cf341324337196e97c6974240 .avia_textblock{\nfont-size:18px;\n}\n<\/style>\n<section  class='av_textblock_section av-lux2b1ey-6afc171cf341324337196e97c6974240 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-8371\" src=\"https:\/\/skippingstone.com\/wp-content\/uploads\/2025\/05\/bad-debt-money-loss-700x430.jpg\" alt=\"\" width=\"600\" height=\"411\" srcset=\"https:\/\/skippingstone.com\/wp-content\/uploads\/2025\/05\/bad-debt-money-loss-300x205.jpg 300w, https:\/\/skippingstone.com\/wp-content\/uploads\/2025\/05\/bad-debt-money-loss-450x308.jpg 450w, https:\/\/skippingstone.com\/wp-content\/uploads\/2025\/05\/bad-debt-money-loss.jpg 700w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lux292hf-4e64dd08348fa36629a5dec9f7774e1a\">\n#top .av_textblock_section.av-lux292hf-4e64dd08348fa36629a5dec9f7774e1a .avia_textblock{\nfont-size:18px;\ncolor:#1b3e6f;\n}\n<\/style>\n<section  class='av_textblock_section av-lux292hf-4e64dd08348fa36629a5dec9f7774e1a '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p>Fill out the form below to download your <span style=\"color: #c30010;\"> FREE<\/span> copy of the whitepaper.<br \/>\n<script type='text\/javascript' src='https:\/\/cp359.infusionsoft.com\/app\/form\/iframe\/00b7b52c937f0769b07f282d9a371081'><\/script><\/p>\n<\/div><\/section><\/p>\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8370","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Retail Energy Customer Retention<\/title>\n<meta name=\"description\" content=\"Peter Weigand&#039;s newest whitepaper looks at the world of AI and behavioral science to enhance customer experience and 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