Improve Financial Results & Customer Satisfaction

Electric and gas utilities had arrearages of $32 billion at the end of 2020, with as many as 20% of households behind on utility payments.

The current approaches for managing customer debt are inadequate.

In their latest whitepaper, SmartMeasures Co-founder Libby Dale and Andy Zetland, SVP Business Development, outline the problem and introduce how utilities can leverage AI as a managed service to use existing customer data to alleviate their bad debt problems.